Homepage Forums Subscribe Issues Basic plan membership

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1824
    Florian GODMET
    Participant

      Hi,

      I paid 9€ for one month basic plan membership via PayPal and after I canceled my subscription because i just want one month subscription.

      But now I’m not a member so I paid for nothing.

      Please give me thing for what I have paid or give me full refund.

      #1836
      outkastm
      Keymaster

        I’ve asked the plugin developer to check why is this happening. Your subscription is now valid till 06/may inclusive

        #1848
        Hans-Joachim Rossow
        Participant

          I have the same. I paid with Paypal but they kick me out after 2 downloads.

          #1856
          outkastm
          Keymaster

            I have the same. I paid with Paypal but they kick me out after 2 downloads.

            Your subscription is still active and you should not have any issues with downloads.

            If you encounter problems, let me know

            #1867
            Hans-Joachim Rossow
            Participant

              Okay, but this is what I see

              You are not allowed to view this page ! Only subscribed users to Basic, Plus or Premium plan are allowed

               

              #1868
              outkastm
              Keymaster

                send me the link you try to access

                #1869
                outkastm
                Keymaster

                  please check again, there were some wrongly permissions to access the forum directly from this link

                  https://tmnascommunity.eu/forums/forum/app-support-and-issues/

                  #1945
                  Hans-Joachim Rossow
                  Participant

                    Same again. I cn´t login to your support forum. Last payment at 29. April. From this time

                    I have no Permission.

                    The link you send me don´t work.

                     

                    #1946
                    outkastm
                    Keymaster

                      What do you mean by doesn’t work ? Send me a screenshot.

                      #2019
                      nomc2
                      Participant

                        Hi, I paid 9€ for one month basic plan membership via PayPal and after I canceled my subscription because i just want one month subscription. But now I’m not a member so I paid for nothing. Please give me thing for what I have paid or give me full refund.

                        Same here, but I paid for a year and after canceling the subscription because I don’t want the autorenewal I do not appear as a member anymore. Can you fix it please?

                         

                        Thanks

                        #2022
                        outkastm
                        Keymaster

                          First of all, thanks for supporting my work.

                          As stated before, the webiste plugin that handle the membership subscription doesn’t work as we all want.

                          The moment the subscription is stopped in tmnascommunity, all benefits are lost.

                          I’m busy with the plugin developer to fix that, in order to stop the benefits after the initial paid period. They promised to release the update but 2 months are gone and the update is not released yet.

                          For that, is indicated in Terms And Conditions that if you want to stop a subscription you have to do it right before the initial ending period or do it only in your PayPal account.

                          I have manually activated your subsciption for 1 year with extra month, and thanks again for your support

                          • This reply was modified 8 months, 1 week ago by outkastm.
                          #2222
                          Brandon Cherup
                          Participant

                            I have the same issue, when trying to access the forums for apps. I’m a paying member and it just dont work. What gives ?

                            #2224
                            outkastm
                            Keymaster

                              I see that indeed the paypal subscription is active but on tmnascommunity is cancelled.
                              To help to investigate this issue, have you cancelled your subscription on tmnascommunity from your dashboard ?

                              For now, i have mmanually updated your profile and you should be able to access the forum and unlimited downloads

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